Stollen goods for reselling

Couldn't make a purchase with card as there was laodshedding so I opted for lay buy because I didn't have enough cash to buy, and that was done manually too. I paid for my order at my nearest store as I was outta province. Today I went to get it but they resold my clothes. I asked the manager said the system kicked it out so they took it back to the floor and sold it. I ask for my money she offered a gift card. I don't want that I want my money 😩 since m no longer going to shop at ackermans. I tried to call their customer care and they dropped it three times. Worse they never called me for my whereabouts before distributing my clothes