NX
Nontsikelelo X
1 reviews | Active since May 2020
15 May 2020, 18:48
****** phone inside Ackermans
Up til today I have had a great experience with Ackermans. Until today my mom's phone was ****** inside the store. When she asked the manager to see the footage she was told there are no cameras in the store. This happened at Hillcrest Corner Ackermans. I would have liked to have the matter escalated..but no one seemed interested I helping us
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
18 May 2020, 08:20Good day Nontsikelelo,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply18 May 2020, 08:20
Official
Good day Nontsikelelo,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
19 May 2020, 17:39 Good day Nontsikelelo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply19 May 2020, 17:39
Official
Good day Nontsikelelo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
NX
Nontsikelelo X's updateReviewer Update
20 May 2020, 06:55Good day
I did receive a call and my mom was able to share her experience, however they weren't able to assist with footage, as the store really doesn't have cameras.
It is quite disturbing though as the safety of customers should always come first especiallyin big malls like Hillcrest corner.
In this case it was just a phone but what happens next time.
We do however thank you for the fast reply we got, since this was the only way we could lay a complaint.
Regards
N Xulu
I did receive a call and my mom was able to share her experience, however they weren't able to assist with footage, as the store really doesn't have cameras.
It is quite disturbing though as the safety of customers should always come first especiallyin big malls like Hillcrest corner.
In this case it was just a phone but what happens next time.
We do however thank you for the fast reply we got, since this was the only way we could lay a complaint.
Regards
N Xulu
NX
Nontsikelelo X's update20 May 2020, 06:55
Reviewer Update
Good day
I did receive a call and my mom was able to share her experience, however they weren't able to assist with footage, as the store really doesn't have cameras.
It is quite disturbing though as the safety of customers should always come first especiallyin big malls like Hillcrest corner.
In this case it was just a phone but what happens next time.
We do however thank you for the fast reply we got, since this was the only way we could lay a complaint.
Regards
N Xulu
I did receive a call and my mom was able to share her experience, however they weren't able to assist with footage, as the store really doesn't have cameras.
It is quite disturbing though as the safety of customers should always come first especiallyin big malls like Hillcrest corner.
In this case it was just a phone but what happens next time.
We do however thank you for the fast reply we got, since this was the only way we could lay a complaint.
Regards
N Xulu