JK
Jane K

1 reviews | Active since Jun 2022

27 Jun 2022, 12:56

****** PHONE

On Tuesday the 21st of June 2022 I went into Ackermans Burgersdorp Store to purchase some items. Whilst at the till I realized I needed to get something else so I left the pair of shoes I wanted to buy and left the till for a few seconds. What I didn't NOTICE was that I had also left my phone at the till. There was only 1 customer in front of me and nobody else except the till operators!!!!!!!!!As soon as I realized that I didn't have my phone I quickly went back to the till and my phone was GONE!!!!!!!!!.I tried calling my phone immediately but it went straight to voice mail.All Ackermans staff at the till said they did not see my phone. I requested to see footage and they said they would not be able to show me the footage. This happened on 21 June between 3.30pm -4pm.I have gone several times to see the manager and I am always told she is not available.CAN SOMEONE PLEASE ASSSIST I WOULD LIKE TO SEE FOOTAGE FOR THAT TIME SO I CAN SEE WHO STOLE MY PHONE!!!!!!!!!!!!!!!!!!

I would ALSO like to advise all customers who use that store to be cautious!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Ackermans
Ackermans's reply27 Jun 2022, 16:33
Official
Good day Jane,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply30 Jun 2022, 12:48
Official
Good day Jane,
 
 We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service