LN
Lisa N
1 reviews | Active since May 2015
24 Mar 2019, 22:01
****** phone
My daughter lost a phone from a bag she was advices to leave by the door by the security on duty that day at a branch in Ngodini complex.This was on the 2nd of March 2019.It feels she's being dismissed because she's a minor and was wearing uniform .. The matter is not handled properly,I'm disgusted by this incident and the way it was handled after it was reported and I can assure you that this is not the end of it.How are we supposed to trust people working in your store when they advice us to leave our bags with them and we lose our belongings in the process?I need answers.
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Replies (3)
Ackermans's replyOfficial
25 Mar 2019, 09:29Good day Lisa,
We sincerely apologise for the service failure you have experienced.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply25 Mar 2019, 09:29
Official
Good day Lisa,
We sincerely apologise for the service failure you have experienced.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
LN
Lisa N's updateReviewer Update
25 Mar 2019, 12:08***
LN
Lisa N's update25 Mar 2019, 12:08
Reviewer Update
***
Ackermans's replyOfficial
26 Mar 2019, 14:53Good day Lisa,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply26 Mar 2019, 14:53
Official
Good day Lisa,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,