******/ Missing phone that was handed for repairs

Me again. 5 months later after my last review regarding Ackermans Kuruman Mall. Finrite insurance asked me to hand in my damaged food to ackermans for collection and repairs which I did. The manager and Thabang were involved in this query, a few days after this Ackermans decided to change their insurer and went to Sovha or whatever the name is. Ackermans store did not see the need to give me any paperwork when taking my phone with my ID copy and proof of purchase. Months later I do a follow up and the new insurer tells me that my phone was sent back to the store unrepaired and I must collect it from the store and they will collect from my house. And Ackermans Kuruman store has no record of my phone on their system and do not have the physical phone but I am being billed for the insurance every month for a device that is now obviously lost and no one is taking responsibility or giving me a way forward. As usual the paying customer is always at the receiving end of terrible service . Ackermans, I want my phone fixed or replace my phone cause it was either misplaced at your store or ****** by your staff. I want a report on what happened to my phone and accountability cause I dealt with your appaling company in good faith. Every interaction with this store has left a bad taste in my mount- Last time I was there, a guy selling store accounts told me I should come early in the morning if I want my queries to be resolved