<p>I recently bought a new STK Z5 Plus from the above ( which is a display phone as they had no new phones), and when powering on the phone I told the store manager that was assisting me that the battery seems faulty. It had a huge bubble on the back of the battery. His response was that it is normal and nothing to worry about. After I went home to charge the phone, 14 hours later I powered it on and started setting up my phone. Seems the battery only lasts about 7 minutes and then suddenly switches off without warning. I went back to ackermmans to ask them to replace the phone with a new one. The store manager's response was that they could not assist me and I must wait between 2-4 months on a new phone while they sent it in to the supplier. This just does not seem right to me. they were suppose to exchange the phone immediately as I went back within a 4 day period from purchase. </p> <p> </p> <p>I just want to let you know that Ackermans is not all they claim to be. </p> <p> </p> <p>Ackermans Bougainville Centre Hermanstad Pretoria</p> <p> </p>
Good day Jacques,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Cellular Department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Jacques,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Cellular Department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
After the review I placed here, I received a quick response from the above company, glad to report that the issue has been attended to and I am very pleased with the outcome. Thanks Mokoena for your great service.
After the review I placed here, I received a quick response from the above company, glad to report that the issue has been attended to and I am very pleased with the outcome. Thanks Mokoena for your great service.
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