Stinking service

I have worked as a service consultant for 7 years and I have never been so ashamed of my fellow colleagues, at first I thought it was just me being pregnant and overthinking things but what I saw today marks that ackermans at mall of the north staff need training or they should just go home because they don't understand the true word of customers service, expecially the lady called karabo she is rude every interaction I may have with her she is just plain rude and she does not respect the people that come in and out of that shop. The way she talks to customers and how she behaves Infront of customers just shows she doesn't hourner her job, I hope there will be training for the staff because I have been to that shop more than 4 times and I get the most stinking service and from a fellow customer service personnel I am disappointed.