UM
Unathi M

1 reviews | Active since Sept 2012

02 May 2022, 11:38

Still no feedback, cancel my application. I'm no longer interested!

I am so over Ackermans. Since applying for an account 10th April, I still have not received feedback for my account. What happened to the process taking 72 business days? It's so frustrating to have to send emails, call their call centre which is another cost on my side, and the only form of so called feedback is that I just send my 3months bank statement. How many times must I send my statements. I'm so over it. It's now May and I app**** beginning of April. It's more of a headache just to get my account card activated than anything. I did receive an email asking for an alternative number so they can solve the problem. Like, I stated my concerns on my complaint, what more do you guys need to hear from me? I just needed you guys to follow up as to why it takes so long to activate an account. Why just I send my statements a million times, even after that, my statements are still requested. I'm sorry but I'm just so over this. I would just like my application to be cancelled, there's no way I can go through so much hardship just to activate a card, it's too much of a hassle. Kindly cancel my application and I would appreciate if you guys don't bother contacting me. I've used up enough energy for this and I just can not anymore. The only response I want now is to confirm that my application was cancelled. I would not recommend Ackermans, and partners to anyone even thinking of applying for an account. It's just not worth the hassle.

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Replies (2)
Ackermans
Ackermans's reply03 May 2022, 11:18
Official
Good day Unathi,

We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply26 May 2022, 12:44
Official
Good day Unathi,
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, 
Ackermans Customer Service