Still no confirmation of my dispute being settled

<p>I logged a dispute regarding charges on my account and after battling with Ackermans I was told by Abdul that the charges will be reversed, it would only take a few days. I even got a call from Aneesah who handled my last complaint on the 9th confirming that the charges would be reversed.</p> <p> </p> <p>That was on the 8th of March. I still haven't received confirmation that the charges have been reversed and after speaking to a customer care agent on Friday I was told someone would call me back about it which no one did. </p> <p> </p> <p>I then called the Saturday and was told by another agent that the charges were still under investigation.</p> <p> </p> <p>I don't understand how I was told by one person that they will be reversed and now I'm told they are still being investigated? </p> <p> </p> <p>Can someone please let me know what is going on? I keep having to call and then after being placed on hold I am promised that I would get call backs but no one has done so and I keep having to call in which is costing me more money. Not to mention I am being charged interest on these charges as they are still not removed from my account.</p>