STAY AWAY FROM ACKERMANS AND PLUS MORE

Ackermans is so messed. The whole brand is. I logged a complaint on the 11th of July after receiving the worst service from their Bayside Mall branch. The Customer Care team has been sending me from pillar to post since then. You sent 1. I went into to store after I was attracted by the sign outside that states that PlusMore customers get an extra 10% on sale items. 2. At the till the cashier told me that no. The extra 10% doesn’t work like that. 3. I contacted the plusmore customer service and they told me that they contacted the store and the twicee manager said I can come into store to exchange and be granted the 10%. I contacted the store to confirm and the twicee manager said no. I must not come into store to refund as her manager has not confirmed it. She will contact me in 10 minutes after speaking to her manager. I’ve been waiting for over a week for her to get back to me. 4. Between all the emails asking me to send pictures and send my receipt and send my email and my number and all the ***. Today I get an email saying it’s resolved and it’s referring me to some *** lady in KZN. What the actual **** is that? 5. I also added that it’s not my first time get rude attitude from the staff at Bayside Mall and the manager with regard to sale items. They don’t put red stickers on all their sale items and then when you confirm with the lady on the floor, she states that it is on sale then when you get to the till you are told that it’s not on sale even though it was on the sale hanger.

Please resolve this FAST!!! Ackermans Ackermans We’re truly sorry for the poor experience you’ve had — including the confusion around the PlusMore promotion, the conflicting communication from our store and customer care teams, and the lack of follow-up. This is unacceptable, and we understand your frustration.

We’ve escalated your case for urgent attention and will ensure that a senior team member contacts you directly to resolve this matter as quickly as possible.

Thank you for bringing this to our attention. We are committed to making it right.

The Ackermans Team 💚 Tue 12:59 PM You sent Hi. I am still awaiting feedback from your team. Ackermans Ackermans Hi Zim,

Thank you for reaching out. Please be aware that our turnaround time for responses is 72 hours. We will get back to you as soon as we have feedback.

The Ackermans Team💚💚 Sat 4:47 PM You sent Hi There. Any progress on my complaint? Ackermans Ackermans Hi Zim,

Thank you for your patience as we work to resolve your complaint. We understand how frustrating this situation must be for you, and I truly apologize for the delay in communication.

We will follow up with our team right away to get an update on your case. Please know that we are committed to ensuring you receive the assistance you deserve. We appreciate your understanding, and I’ll get back to you as soon as We have more information.

Thank you for giving us the opportunity to make this right.

The Ackermans Team 💚 Mon 11:45 AM You sent Hi There. Surely there’s an update by now 😔 Ackermans Ackermans Hi Zim,

We will promptly reach out to our team to obtain an update on your case. Please rest assured that we are dedicated to providing you with the support you need. We appreciate your patience, and I will get back to you as soon as we have more information.

The Ackermans Team💚 11:45 AM You sent Dear Ackermans Customer Care,

I am writing to express my disappointment regarding the lack of meaningful response to the complaint I lodged on 9 July. Despite repeated assurances that the matter has been escalated, there has been no tangible action or resolution to date. It is concerning that there appears to be a pattern of promises without follow-through, and I would appreciate a clear update on the status of my complaint and the steps being taken to address it.

I look forward to your urgent response.

Kind regards,