1 reviews | Active since May 2017

04 Jan 2022, 18:28

Staples on my child's shoes

I went to Ackermans Southgate to get my child some shoes,. Today I decided to make my child to wear the new shoes. I noticed something very strange, when she was was wearing the shoes I could see that she was very uncomfortable. Decided to take the shoes off and i discovered that the shoes have staples, that's the reason why my child was uncomfortable. I am so disappointed with Ackermans, my baby got hurt by those staples and It seems like those staples are there to hold the tag together as it's damaged. If something is damaged why put in on the shelves to be sold????

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Replies (2)
Ackermans
Ackermans's reply05 Jan 2022, 12:07
Official
Good day Pearl,
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply12 Jan 2022, 12:35
Official
Good day Pearl,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service