1 reviews | Active since Oct 2016

28 May 2018, 21:59

Staff that stole my parce inside my bag.

On the 23/05/2018 I went to Ackermans Protea Glen, as I was shopping one of the staff there pickpocketed my purse out of my bag. When I got to the till to pay my purse was no were to be find. I said a lady by the name of Nomvuyo(Cashier) to quickly check with the camera guys if they saw something. She went for like 25 min and she comes back and say we don’t have Cameras in the shop. As I was still waiting for the cashier to comeback one guy that works there asked me if I have an Ackermans card, he was just trying to distract me. I went to the bank to stop my cards. When I was at the bank I told the consultant what happened and she said to me go back and they will give you your purse. I went back and as soon as I come in the cashier said here is the lady who lost her purse. The store manager by the name of Goodness took me to the back and she gave me my purse. And she claim that someone coming from outside come and gave her my purse. When I checked the money is gone but everything is still there. I asked her since someone brought this purse to you why did you call me cause my business card was inside the purse she did not answer. I demanded that they show me the cameras as to what happened and she said she can’t open the computer to show me cause she does not have access. I went back to the bank to tell the consultant that I got my purse and also asked how did you know she told me that the staff at Ackermans are the ones *****ing the purse while they act like they are helping. So I went to the Protea Glen police station to report the case and I was told that I am not the first person to come and report similar case. So guys please watch out and don’t trust those ladies and guys. I have called their head office and I was told that they have cameras in the shop and gave them the case number so they will call me so that I can come and see the video footage.

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Replies (2)
Ackermans
Ackermans's reply29 May 2018, 08:34
Official

Good day Pertunia,

We are trying to contact you without success.

Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply31 May 2018, 13:51
Official

Good day Pertunia,

We have been informed that you have been assisted and the relevant feedback has been given to you.

Kind regards,

Ackermans Customer Service