BK
Binta K
1 reviews | Active since Mar 2012
08 Mar 2021, 16:22
Speechless
15 calls later the whole day and it's either the phone just rings off the hook, or it's busy. Was promised a call on Friday after my second complaint about the lack of communication with regards to a Hisense that I purchased in August. Thokozani from the Eastgate branch "promised" to call me with feedback on Saturday, 48 hours later I have received no call and calling to try and get hold of him has yield no joy...
I am flabbergasted to say the least
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
09 Mar 2021, 09:47Good day Binta,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply09 Mar 2021, 09:47
Official
Good day Binta,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
11 Mar 2021, 13:47Good day Binta,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply11 Mar 2021, 13:47
Official
Good day Binta,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service