JM
Jocelyn M

1 reviews | Active since Jul 2020

30 Aug 2021, 21:16

So Grateful

My greatest shopping experience was at Ackermans Hillcrest when I had to exchange a jacket which was gifted to me and I had no receipt. The reason for returning was the jacket being torn. Firstly the jacket was purchased on 11 July the weekend of the unrest and secondly my niece who purchased it was from Jhb which made it so difficult. However Esme the store Manageress was the most accommodating and helpful person in getting a copy of the receipt and at the same time communicating with other stores to find out if they had a jacket for me. I cannot thank Esme enough for the brilliant service provided. That for me is a #win situation. Thank you Esme

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Replies (1)
Ackermans
Ackermans's reply31 Aug 2021, 12:50
Official
Good day Jocelyn,

Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager.

Kind regards, Ackermans Customer Service