So disgusting and disheartening

I am extremely upset with the service I received from Ackermans today.

I have been a client for years and I usually am handled with the utmost respect from staff but not today.

Ackermans Center Point Milnerton Cape Town which I always go to, has a new employee that clearly doesn't know how to treat customers.

I walked in there today with two pairs of jeans that would not fit my daughter and a long sleeve top that I bought on the 25th May that was ripped by the arm which was purchased like that, I only realized it when I got home.

My intentions were to return the items and get my daughter a school pants.

My daughter struggles with her weight due to her epilepsy treatment and was so disheartened, literally close to tears after trying on 6 different grey school pants size ranging from 13-14 boys and girls to size 30-36 adult grey pants and none fit her.

When I got to the till to get my refund the cashier (new employee) imp**** that I was lying and that one of the jeans were worn as the label was faded and the top which I mentioned I purchased as is, was ripped.

She insisted that both her colleague and her felt it was basically my fault.

Now you tell me HOW ON GODS GREEN EARTH can a label fade so quickly between the 25th May and the 14th June that means she wore the jeans almost everyday for 19 days!!!!! I am appalled and really am considering closing my account this year and never looking back. Not only is the assumption embarrassing as it is being made LIVE in store but it had me fuming because they refuse to take accountability for the **** they sell!! The ripped tops sleeves were different colors to the torso which means this was sewed on poorly!

I even went as far as putting my child through more embarrassment to ask her to go and fit both of the jeans on in front of the lady cashier in the fitting rooms in which at this point she agreed to refund me.

Disgusting truly!