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Patrick M
1 reviews | Active since Jan 2013
24 Dec 2018, 17:32
SO DISAPPOINTED!!!
On the 20 December 2018, I bought a Nokia cellphone from Ackermans in Mokopane. The purchase included an offer of 600MB per month for twelve (12) months from Vodacom. I was advised by the store to recharge the phone in order to activate the 600MB. Therefore, I bought a R12 recharge voucher and recharged he same day in the store with recharge PIN: 2 ********** 3095. However, to date, I have not received my first 600MB data bundle and am being sent back and forth.
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Replies (2)
Ackermans's replyOfficial
27 Dec 2018, 09:10Good day Patrick,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply27 Dec 2018, 09:10
Official
Good day Patrick,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
04 Jan 2019, 13:44Good day Patrick,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply04 Jan 2019, 13:44
Official
Good day Patrick,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Best regards,