1 reviews | Active since Jun 2016
SMS for missed payment duedate !!!
Why are you sending me an SMS informing me that I have missed the payment due date on my account which was 30/10/2018 AND I HAVE PAID MY ACCOUNT ALREADY 25/10/2018!! I did get a mini statement now and they payment does reflect on your statement.
Do not harass me with SMS's when I have already paid my account well in advance.
Please also make a plan with your call center as it is impossible to get through the line is busy constantly.
Good day Sophia,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Sophia,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Sophia,
Please accept our apology for the inconvenience caused by all the SMS’ you received. We do not intend to harass our customers and would like to apologise if that is the impression you received. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service
Good day Sophia,
Please accept our apology for the inconvenience caused by all the SMS’ you received. We do not intend to harass our customers and would like to apologise if that is the impression you received. Customer service is very important to us as a business.
Kind regards,
Ackermans Customer Service