1 reviews | Active since Jul 2021
SMD TECHNOLOGIES: DISGUSTING LACK OF SERVICE
SMD TECHNOLOGIES: DISGUSTING LACK OF SERVICE:
Last year, November, I bought one of my daughters the new Premio S51, at Ackermans Mall of the North.
It was a great phone, which my daughter was utilizing for schooling, but about a month later it would get a bit warm. We solved that, by putting it off, briefly, each time.
As the months have gone on, it has displayed continuous issues, and now the entire right side of the screen doesn't respond.
She is having a lot of problems, and it is causing trouble with her schooling.
Earlier this year, I bought my other daughter a new Premio S73 at the same store. The phone hasn't been problematic, and even accepts the Premio SD Card, which the S51 would not, so I had to get a Samsung SD Card.
Yesterday I went in to speak with Nicholas (who is an absolute credit to Ackermans, and always so helpful over the years), wanting to swop the S51 for the S73.
I have tried to reach SMD TECHNOLOGIES myself, on several occasions, with regards to the S51, but no numbers work. Nicholas, however, contacted them on a cellphone number.
He honestly tried to explain that 1) my daughter literally cannot be without the phone, because my daughters do additional subjects and schooling, and they are both in the middle of revision tests 2) I do not have another phone 3) all I want is to upgrade, but the person he spoke to was unwilling, and insists that they must keep the phone and test it, for however long.
What happens to her schooling, during this lockdown crisis? Where does her information go?
I couldn't get a number or email address, either.
Is this honestly how you treat loyal customers, who buy new items and literally want to get a better phone and give you more money?
No assistance. No offer of a loan phone. Nothing.
My child must suffer?
So, I'll be taking to Social Media on a daily basis, spamming and spamming, yourselves, media agencies, complaint sites, and anyone who will listen to me, until you have no choice but to address this disgusting lack of service.
Maybe I will even be able to get an article in, in a few places. I will definitely go for it.
Nicholas checked it himself. He saw the problem.
All I want is a new Cell C S73, and her info copied over. What you do with this nightmare phone, after that, is not my problem.
Talk to me. Fix this. Or read about it. Daily.
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
I received a phone call.
I await the expedient resolution.
Caitlin is determined to stay with Premio, but she is struggling to work, and it is putting unnecessary strain on her.
Kind regards,
Michelle West
I received a phone call.
I await the expedient resolution.
Caitlin is determined to stay with Premio, but she is struggling to work, and it is putting unnecessary strain on her.
Kind regards,
Michelle West
Caitlin has Cerebral Palsy.
She is a Straight A student in mainstream high school, near fluent in Japanese, but without her phone, the hours of writing tax her intensely, and adversely affect her progress.
Technology has supported her incredible success, to date.
She really needs her phone situation sorted out.
Kind regards,
Michelle West
Caitlin has Cerebral Palsy.
She is a Straight A student in mainstream high school, near fluent in Japanese, but without her phone, the hours of writing tax her intensely, and adversely affect her progress.
Technology has supported her incredible success, to date.
She really needs her phone situation sorted out.
Kind regards,
Michelle West
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
EXCEPTIONAL SERVICE & PRODUCT:
On 2 July, I lodged a complaint regarding SMD TECHNOLOGIES, due to the issues that my daughter was experiencing with her Premio S51 Cellphone, bought new November 2020.
That same day, several phone calls later, the issue was resolved. Saturday 3 July, I collected Caitlin's new Premio S85 cellphone, with a discounted pay in.
I reiterate: Both of my daughters have Premio cellphones, earphones, headphones and such. I am being haggled for the large Bluetooth speaker. This is how much they like Premio. The S51 was just a dud. These things happen. All we wanted was to replace.
From our home to yours, Ackermans: THANK YOU.
To Johanna and Nicholas, of Ackermans Mall of the North: You guys remain the best. Unparalleled service and support, all these years. Best branch in the whole of Limpopo!
Caitlin is happy, working very hard, and flying through her revision tests.
Thank you, for everything.
What incredible service, overall.
Kind regards,
Michelle
EXCEPTIONAL SERVICE & PRODUCT:
On 2 July, I lodged a complaint regarding SMD TECHNOLOGIES, due to the issues that my daughter was experiencing with her Premio S51 Cellphone, bought new November 2020.
That same day, several phone calls later, the issue was resolved. Saturday 3 July, I collected Caitlin's new Premio S85 cellphone, with a discounted pay in.
I reiterate: Both of my daughters have Premio cellphones, earphones, headphones and such. I am being haggled for the large Bluetooth speaker. This is how much they like Premio. The S51 was just a dud. These things happen. All we wanted was to replace.
From our home to yours, Ackermans: THANK YOU.
To Johanna and Nicholas, of Ackermans Mall of the North: You guys remain the best. Unparalleled service and support, all these years. Best branch in the whole of Limpopo!
Caitlin is happy, working very hard, and flying through her revision tests.
Thank you, for everything.
What incredible service, overall.
Kind regards,
Michelle