Slacking on customer service

On the 16/05/2020 I went into the Ackermans branch brakpan I submitted my application forms together with my pay slips and bank statements, the cashier scanned my pay slips and the application form (or so it seems) I then asked if she has sent all the documents and she said she has but not the bank statements as it is too many documents. She then told me that should they need any more information they will contact me. I then called the branch on 20/05/2020 even though I was advised it takes 48 hrs to process a new account. I spoke to someoen in brakpan and apparently they were still busy with my application. I then called the call center who advised me that somwown did call me 2 weeks ago to offer me an account, so I told them that no one contacted me and they argued. The call center agent told me that they need me payslip so I emailed it to the email address provided. I called again on the 21/05/2020 to follow up and they said someoen will call me back which never happened. I received a phone call this morning and they were fi aliasing my application but need my pay slips they said that they will sms me the emilal address till now still waiting I then called again the call center and they are adamant that they sent me an sms and yet I do not have anything. I emailed my pay slips again the call center advised me that I should call back because they are not allowed to be in a call so long, still waiting...... The service recieved from both call center and the branch is very disappointing and yet they advertise that it is so easy to open an account. I expect that a supervisor calls me back to resolve this matter if I. Do not have this sorted by today I will cancel my application