DS
Dennis S
1 reviews | Active since Mar 2022
02 Aug 2022, 17:42
Sim card purchase
I normally buy my vodacom simcards at Ackermans ,today I was turned away at sancardia Ackermans. They told me I can't buy 30 sim cards even though I had all Rica documents, they said I am limited to 2 sim cards, I am shocked because the other Ackermans where I normally buy sim cards never complains about the quantity I buy.so what should I do now, should I go and buy 2 sim cards daily until I get the quantity I need .
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
03 Aug 2022, 14:02Good day Dennis,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
Ackermans's reply03 Aug 2022, 14:02
Official
Good day Dennis,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
DS
Dennis S's updateReviewer Update
10 Aug 2022, 06:12Thank you,
Arcadia branch manager called to apologize and let me know that I am welcome to come again and make a purchase.
Thanks for resolving this issue.
Arcadia branch manager called to apologize and let me know that I am welcome to come again and make a purchase.
Thanks for resolving this issue.
DS
Dennis S's update10 Aug 2022, 06:12
Reviewer Update
Thank you,
Arcadia branch manager called to apologize and let me know that I am welcome to come again and make a purchase.
Thanks for resolving this issue.
Arcadia branch manager called to apologize and let me know that I am welcome to come again and make a purchase.
Thanks for resolving this issue.
Ackermans's replyOfficial
23 Aug 2022, 13:22 Good day Dennis,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply23 Aug 2022, 13:22
Official
Good day Dennis,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service