Sick & Tired of Waiting to be satisfied

Item: Ackermans
Rating: 3
Author: Moeniefa I

Very dissatisfied with the so called assistance I received regarding a phone we bought at your Vangate Mall store. Bought the phone that was on promotion in the 1st week of March 2018 the promotional handset includes a 3GB + 250MB x 12mnths...after charging phone fully we topped it up with airtime, but no data received made contact with the store & they said we must contact Vodacom, did that and Vodacom has no clue why we were referred to them...Complaint on Ackermans Facebook page & was given a ref. Number with the message that someone will make contact with us. Yay! Someone made contact namely a Jolene... But couldn't till today solve this issue... Its November now and last contact made by Jolene was on the 4th of July 2018... Why is it so difficult to give what you advertised as a promotion... Or was it false advertising???

Helpful (0)

Replies (4)

Ackermans's replyOfficial

29 Nov 2018, 08:43

Good day Moeniefa,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.

Kind regards,

Ackermans Customer Service

Ackermans's reply29 Nov 2018, 08:43

Official

Kind regards,

Ackermans Customer Service

Moeniefa I's updateReviewer Update

29 Nov 2018, 08:57

Hi. Sorry for missing that call can you please make contact on ********** 894 this is also the number to the phone bought in question. Thank You

Moeniefa I's update29 Nov 2018, 08:57

Reviewer Update

Hi. Sorry for missing that call can you please make contact on ********** 894 this is also the number to the phone bought in question. Thank You

Moeniefa I's updateReviewer Update

29 Nov 2018, 22:25

Divisional manager Natasha made contact @ 9:27am notifying that the cellphone department of the store will contact me regarding my complaint... @ 10:09am A Jillian/Gillian from the store made contact asked the same questions as before in July... What type phone, IMEI number, phone number of phone, when did we buy it,etc. Was told that it will be queried and that she will come back to me today still with a response...am still waiting...

Moeniefa I's update29 Nov 2018, 22:25

Reviewer Update

Ackermans's replyOfficial

03 Dec 2018, 15:31

Good day Moeniefa,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans's reply03 Dec 2018, 15:31

Official

Good day Moeniefa,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service