TA
Theolene A

1 reviews | Active since Aug 2011

01 Jan 2021, 21:19

Sick and tired of the damn undetected tags at ackermans

I visited The Glen Mall last month to get some clothes for xmas, and realized only today when the child needs to wear the clothes that the tag had not been removed. I had to damage the shirt to get the tag off, as my boy really wanted to wear the shirt and I did not want to disappoint him. This service is pathetic honestly. The same thing hapnd at the southdale mall few months ago with a paw patrol hat set I had to go back to the store imagine during lockdown. Again it hapnd a 2 months ago at your southdale branch when I purchased school shoes. This is extremely upsetting!!!! I no longer wish to shop at your stores and will certainly be closing my account and spread ing this word!!

0
Replies (4)
Ackermans
Ackermans's reply04 Jan 2021, 08:32
Official
Good day Theolene, 

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply08 Jan 2021, 09:02
Official
Good day Theolene,

To date we have not received any response from you. 
 
In order for us to assist you with your complaint, we await your response. 

Kind regards, 
Ackermans Customer Service 
TA
Theolene A's update08 Jan 2021, 09:20
Reviewer Update
Hi

How did you try contacting me?

I'm waiting for the call

Regards
Ackermans
Ackermans's reply18 Jan 2021, 16:19
Official
Good day Theolene,  

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service