Short-Supp**** Order – Order ***0

I am writing to request urgent assistance regarding my online order ***0, which was processed on 19 December 2025. I collected the order from your Florida store on 2 January 2026, only to find that it was short supp****. I received only the school shoes, socks, and a rain jacket. The rest of my order is missing. This order contains school uniform, which is time-sensitive and important. Your Florida store was unable to assist me, and when I contacted the call centre, I was told that I must wait 72 hours for an escalation. When I placed the order, you did not wait 72 hours to take the payment—so why must I now wait for assistance? I need a clear and immediate update on the whereabouts of the balance of my order. This is extremely inconvenient, and the delay is unacceptable. Please urgently advise on the status of the missing items.