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Thulany S

1 reviews | Active since Feb 2018

16 Feb 2018, 18:10

Short duvet cover set

Went to Maponya mall Ackermans as always then I bought myself the (CAPE VERDE) everyday duvet cover set with standard pillowcase/s but just arrived at home and guess what I didn't find the STANDARD PILLOWCASES. I paid a full price for an incomplete set. Now I'm stuck with a duvet cover but no PILLOWCASES. I've never thought in my life would be ****** by Ackermans,so disappointed. So the items are sold without being checked if they are full or are in good condition. SKU ********** .

0
Replies (6)
Ackermans
Ackermans's reply19 Feb 2018, 08:15
Official

Good day Thulany,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply21 Feb 2018, 10:35
Official

Good day Thulany,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

TS
Thulany S's update26 Feb 2018, 13:53
Reviewer Update
my number is ********** 928 or ********** 812 , please provide feedback
Ackermans
Ackermans's reply26 Feb 2018, 13:56
Official

Good day Thulany,

Kindly respond to our email

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply26 Feb 2018, 13:56
Official

Good day Thulany,

Kindly respond to our email.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply28 Feb 2018, 11:16
Official

Good day Thulany,

To date we have not received any response from you via email.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service