Shocking service and unfair treatment

<p>I purchased a phone at Ackerman's on the 14 April 2017 and was not even given the powerbank that comes with the phone and the next day discovered the phone had a faulty touch screen and returned the phone back to store on 18 April. The store report complaint to supplier and was told the phone must go for accessment, when phone was purchased was told there is a 7 exchange if phone is faulty. I has never even used the phone since I purchased it on the 14 April 2017 and today is 2 may 2017. I have reported this to their customer service and even they don't reply. There service is shocking and still don't have the phone I purchased almost 3 weeks ago.</p>