KM
Kay M

1 reviews | Active since Jul 2021

09 Jul 2022, 18:15

Shocking Service.

I went to buy onesies at Secunda Mall on 24 June 2022 with load shedding, I had to pay cash and was issued a handwritten receipt by Jan. The discount on the items wasn't processed, 1 was the wrong sizes . on 26 June 2022 I went to exchange them at Randpark Mall and couldn't cause they receipt was not signed and stamped. I went the second time around to Secunda Mall on the 30 June 2022 Percy tried to assist and Jan instead of owning up to the mistake he started arguing with me and I walked away as he was getting confrontational about what happened and left the items and receipt without my refund.

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Replies (2)
Ackermans
Ackermans's reply11 Jul 2022, 14:07
Official
Good day Kay,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 

Ackermans Customer Service
Ackermans
Ackermans's reply22 Jul 2022, 15:28
Official
Good day  Kay, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, 
Ackermans Customer Service