Shocking Customer Service-Kolonade Akermans

Today, I was taking out a Laybye at Akermans Kolonnade as all items where fully paid, they gave me the huge plastic full of items. I asked the gentleman to verify if all items are there. Proceeded to explain at Menlyn they count so you leave happy Customer that all item are inside. He proceeded to give me the plastic and said I should count for myself, They don't count. I was shocked beyond messure.