1 reviews | Active since May 2016

06 Nov 2018, 15:41

Shocked, new cellphone lasted 6 days

I bought a new cellphone Vodacom P520 on 8 October 2018. Checked the phone and it worked, the phone worked for 6 days, then it stopped working, blank screen,the 7th day was on a Sunday, i returned to Ackermans the Monday to hand in my phone. The phone was sent away to SMD Technology services for repairs, almost a month later now and they say it has water damage. And it will cost me to have it fix, How can this be, I only had 6 days of use of this phone, and now i have to pay to have it fixed. This phone was never near water, There is no way i could have caused water damage. And now i am without a phone. I want a replacement.

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Replies (2)
Ackermans
Ackermans's reply06 Nov 2018, 16:14
Official
Good day,

We appreciate the time taken to notify us of your dissatisfaction.

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.

Kind regards, Ackermans Customer Service  
Ackermans
Ackermans's reply08 Nov 2018, 15:31
Official
Good day.

 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, Ackermans Customer Service