Shocked by service received

I had app**** for a card online as per Ackermans website on the 26th! Application was completed and it then requested me to send bank statements which I did! With ref number *** sent to email [Email Removed] on the 29th @ 2:24pm! I had called center on numerous times and they would transfer me to different departments as no one can help me!! I then went into the store for assistance which they also contacted accounts and was then referred to several departments!!! I was told that someone would call me back as they cannot assist!!!! And as usual no one has called back! How difficult is it to get an answer!