1 reviews | Active since Feb 2011
Shame on you Tebogo
I'm very disappointed by the store manager Tebogo, who was not willing to assist. I went to the store just before their closing time. Firstly when I walked in it was 17:50 and already they were closing the door. Secondly I took a pair of takkies that were a bit damaged and when I asked her for a discount she said no, the shoes are going to be given to charity. I looked for another pair and they didn't have the size I wanted. I asked why are the shoes on display if they are not be sold. She said the shoes are charity. No customer service what so ever. A good manager would have offed to call another store to see if they have the shoes. Even if she gave me R2 off I would have taken it but all Tebogo knows is NO. My concern is her attitude towards customers.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
