sG
sue G

1 reviews | Active since Jun 2017

06 Jun 2017, 07:42

settlement letter

<p>good day .. ive been contacted ackermans numerous times for a settlement letter but still havent received it. they never respond to my emails. i want a settlement letter so that my account can be settled .my husband need it where he is working.</p>

0
Replies (3)
Ackermans
Ackermans's reply06 Jun 2017, 08:30
Official

Good day Sue Anne,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

sG
sue G's update06 Jun 2017, 09:42
Reviewer Update

ive emailed my contact details and account number. how difficult can it be just to email a settlement letter.

Ackermans
Ackermans's reply07 Jun 2017, 16:07
Official

Good day Sue-Anne,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service