EK
Elmarie K

1 reviews | Active since May 2017

26 Feb 2018, 15:31

Service.....No Service

Why when you need to sort out something, I am not getting any responds from Ackermans/Tenacity.

I have mailed, I have tried to phone but how long do I have to hold the line And hope someone will answer and explain.

Apparently my account have been blocked. I phoned and saw the amount did not deduct from my account. Trying to be the good customer. Then I paid N$ 3000.00 and not just the monthly installment.

How Am I being punished.

Do you want to loose more client. After you allow me to buy on credit now your services are bad to worst.

0
Replies (5)
Ackermans
Ackermans's reply26 Feb 2018, 15:38
Official

Good day Elmarie,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

EK
Elmarie K's update26 Feb 2018, 15:41
Reviewer Update
Alternate contact number + ********** 0850
Ackermans
Ackermans's reply26 Feb 2018, 15:49
Official

Good day Elmarie,

Kindly respond to our email.

Kind regards,

Ackermans Customer Service

EK
Elmarie K's update26 Feb 2018, 15:52
Reviewer Update
I did respond. HelloPeter is faster than the email.
Ackermans
Ackermans's reply28 Feb 2018, 11:56
Official

Good day Elmarie,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service