**** service!!

<p> Good Day</p> <p>Apparently jay jays and ackermans have become part of "refinery" which i think means doing nothing but want to complain.</p> <p>My fiance has an account with jay jays and she was told she should change to a refinery card before she can pay.</p> <p>But every single ackermans staff worker gives us blank stares and have no idea what we are talking about.Or how we should even pay, after relentless searching for a refinery store we found its in sandton somewhere, she doesnt have transport.... so the only shops she can pay are ackermans and jay jays...which nobody at carnival mall or east rand mall knows about...they dont know refinery or where they are.....worst...worst of all she received a mail stating she has been listed as bad credit, because of "non payment" and after "numerous"attempts from their side...THEIR SIDE??? theyve sent us one email in the past 3 months!!!! this was the first one and such a negative one as well, they never warned her, they never trained their staff to tell people where to pay...i have proof of us trying to find out where a refinery is as well as proof of the one email we received,no calls or sms's as they state.She then phoned them and they were so unhelpful and put the phone down in her ear didnt speak respectfully, treating her as the ********..meanwhile they have not informed us since their BIG changeover where to buy or even a friendly email stating "listen idiot you owe us money please do that in the next 3 days or months"no nothing of that sort, please contact me and tell me why she has been listed and why you did it and why we were not able to help you by telling you where to pay or train our ackerman staff better or to make a plan that you can pay it at ackermans you know, cause everybody can get to sandton! psssh we can all fly there you know or drive or in Refinerys case...walk seeing as everybody has a car and they know where they are going!! this is going on every social media site i can find if this is not resolved by tomorrow, she will pay she has never had an issue paying your accounts, strangely...until you swopped over to refinerys and left everyone in the dark.</p>