Senseless Layby policy

I have a lay by which was done in hatfield where I work before the lockdown. I have not been able to drive through to hatfield due to lockdown, distance and working from in Alberton. I then visited the Alberton branch on 9 May 2020 to try and get help. Upon entry at the store after queuing for a long period, i explained to The that i had a lay by in Hatfield and I wished to pay up/cancel the lay by and purchase the same items in the Alberton branch. When i got the tillpoint I was told that I cannot be helped with a laybye or cancelation from another store as my contract was initiated in Alberton, I explained the lockdown situation and asked if the cancelations cannot be done telephonically and the supervisor told me that they could not do anything to help. I find it totally unreasonable that as customer who is willing to spend money, i could not be given a viable solution that does not include me driving from Alberton to Hatfield. I ended up forking out R400 to pay items that i had already picked up in the Alberton store, but I am not happy that my R200 deposit is still sitting in Hatfield and i will have to wait until I return to work to get my money back, which might be subjected to a cancellation penalty. I think you ought to do better