SELLING UNFINISHED CLOTHING...
I am annoyed by the quality of clothes that Ackerman's is selling, I bought a denim jacket.... only to find it that it was an unfinished product... so many loose threads and buttons missing. I tried to return it, only to find out that they don't' have sizes anymore. I sent an email to their customer care and NO one has bothered to respond, their call centre number just rings. Their FB Chatbot tells me to drive all the way to Pretoria , when I am based in Boksburg (how insane is that? This is not the 1st time I experience such poor quality on their clothes..... I don't want a refund, I want a proper Denim jacket. Other stores are able to do branch transfer its called Customer service.
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Ackermans's replyOfficial
11 Aug 2023, 10:56Hi Prudence,
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Ackermans's reply11 Aug 2023, 10:56
Official
Hi Prudence,
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team
Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team