SS
Stephen S

1 reviews | Active since Aug 2014

14 Jun 2017, 20:59

Selling false advertise goods, not honouring warranty

<p>About 4 weeks back we bought a premio p700v tablet from Ackermanns Gezina. The tablet do not has the 8GB internal storage as advertised on the box and the phone numbers stored on the sim card do not show once you switch the tablet off and on again. Took it back to Ackermanns Gezina with in 7 days, they took it in for repairs. After about 21 days I phone them, first they say they will get the person working with the claims to phone me back, never happened. Phone again the next day to talk to the lady that do the claim, she said she will phone them and call me back the next day, never happened. My daughter went on sunday and talk to them about the tablet and she was informed that they will phone me on monday. Monday the lady phone me and said we can exchange the tablet. As I were at work, I send my daughter, Get there she got a new tablet, with the same problems. After the lady suggest we buy a sd card for more space, if we want they can send the new tablet also in and wait another 21 days. She bought the card and bring the tablet home. Do not help, can get the apps on the card. internal storage is 1.45GB good for about 4 to 5 small apps, USB storage 3.83GB the same as the first one.</p> <p> </p> <p>WACTH OUT ACKERMANNS WILL SELL YOU THIS TABLET AND JUST GIVE YOU A LOT OF STORIES WHILE THEY KNOW THIS TABLETS ARE NOT WHAT THE ADVERTISE ON THE BOX! NOTHING IS DONE TO RECTIFY THIS PROBLEMS.</p>

0
Replies (3)
Ackermans
Ackermans's reply15 Jun 2017, 15:21
Official

Good day Stephen,

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply27 Jun 2017, 11:00
Official

Good day Stephen,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

SS
Stephen S's update27 Jun 2017, 18:46
Reviewer Update

THE ACTUAL PROBLEM WAS NEVER SORTED!

Phone calls from headoffice was meaningless, said nothing. Stories like "We looking into it" and "Celluar department is looking into it". Had to go back to shop where a right tablet was promised, but the same tablet with wrong specifications was again offer to me for the second time.

ALL I WANT IS THE TABLET THEY ADVERTISE!

8GB NOT DOWNLOAD 140MB THEN IT IS FULL! Acording to headoffice / Celluer department the space is taken by the apps on the tablet. No Pictures, No videos, No music, No Games, No documents and no apps to open documents .

The ladies at Ackermans Gezina were very helpful and eventuallly I got my money back.