CO
Charles O
1 reviews | Active since Aug 2017
07 Aug 2017, 12:18
Second time having difficulty
<p>On Friday i went to the store and my card was collected and activated, AFTER A COMPLAINT ON Hellopeter. Upon leaving the store i received the sms because I requested a card for my wife to be linked to mine, that request was given when I was contacted regarding the query posted here. Saterday me and my spouse went to the store again to get my wife's card, only to be told that the reference number on the sms was incorrect and the store phoned tenacity BUT after 45 minutes they were still unable to resolve the issue and we left without my wife having a card that is linked to mine. Really...this is very unprofessional ALLWAYS problems with Ackermans from the word go.</p>
Helpful (0)
Replies (5)0
Replies (5)
Ackermans's replyOfficial
07 Aug 2017, 12:37Good day Charles,
We have contacted you this morning regarding this matter.
We have forwarded you an email containing a form for you to complete in order for us to add an additional card to your account. We have not received any response as yet.
We would like to assist you however we require the documentation to be completed.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply07 Aug 2017, 12:37
Official
Good day Charles,
We have contacted you this morning regarding this matter.
We have forwarded you an email containing a form for you to complete in order for us to add an additional card to your account. We have not received any response as yet.
We would like to assist you however we require the documentation to be completed.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
08 Aug 2017, 15:36Good day Charles,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply08 Aug 2017, 15:36
Official
Good day Charles,
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Ackermans Customer Service
Best regards,
CO
Charles O's updateReviewer Update
10 Aug 2017, 07:56You are right, you did not receive a response, because I did not received the e mail that you claimed you send to me. Not on my work e mail neither on my personal email.
CO
Charles O's update10 Aug 2017, 07:56
Reviewer Update
You are right, you did not receive a response, because I did not received the e mail that you claimed you send to me. Not on my work e mail neither on my personal email.
Ackermans's replyOfficial
14 Aug 2017, 15:33Good day Charles,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply14 Aug 2017, 15:33
Official
Good day Charles,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
CO
Charles O's updateReviewer Update
15 Aug 2017, 08:31I received your e mail and forwarded it with the relevant documents to you on 11/08/2017. Yesterday I received a call from you stating that everything is in order and I would receive a sms with a reference number which I must then take to the store, I am still waiting fir the sms ?
CO
Charles O's update15 Aug 2017, 08:31
Reviewer Update
I received your e mail and forwarded it with the relevant documents to you on 11/08/2017. Yesterday I received a call from you stating that everything is in order and I would receive a sms with a reference number which I must then take to the store, I am still waiting fir the sms ?