ME
Marina E

1 reviews | Active since Nov 2018

23 Feb 2019, 10:08

Second Hand cellphone sold as a new phone

I bought a cellphone from Ackermans Gobabis on the 16th February and was under the impression its a new phone. After charging the phone and wanting to install everything there was another email ad linked on the app store and someone elses photos on the phone. When I went back to Ackermans they told me the phone was sold to someone ales who used it for 1 day and was not happy with the phone they returned the phone. Ackermans send the phone to their repair place and they said nothing was wrong with the phone. So they send the phone back to Ackermans Gobabis to sell again. I feel they should have told me this is not a new phone and be made concious about the conditions of the phone.

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Replies (2)
Ackermans
Ackermans's reply25 Feb 2019, 09:00
Official
Good day Marina,
 We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply28 Feb 2019, 16:22
Official
 Good day Marina, 
 To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response. 
 Kind regards, Ackermans Customer Service