School bag

Hi<br> i bought my son a school backpack on the 20th of January 2015 at ackermans, 2 months later the bag tore.<br> I went back to ackermans just before the schools closed for recess to tell them about the bag and was told by a lady working there to bring the bag with my slip.<br> Now on the 10th April i went back with the bag and the slip, and was told they can't do anything for me, they don't offer guarantee on school bags.<br> I requested to speak with the store manager, and was made to wait for 5min, the lady returned telling me the manager was busy on the phone. And insisted that the manager will tell me the same thing she told me<br> I am very disgusted and dissapointed at ackermans service, its not even passed 6 months and the bag is like this. I am going to take this further to the consumer rihgts.<br> <br> I want my money back