SH
Sizwe H
1 reviews | Active since Nov 2021
28 Mar 2023, 06:15
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Morning I'm really annoyed by Ackerman's work ethics. When they want you and want you to spend or you owe them they have plenty ways to make you pay. But once you want to close the account you find you only have to go into the store and call inn. I went to store they called inn for me, gave my ID document at the store but the lady on the phone still want same information and I read it out to her and requires a whole lot more. Then says I've failed to authenticate me so I can not be assisted to close the account. This is really frustrating and disappointing that they have no other ways off assisting us quick and easy like it is when opening the account. They put unknowledgeable consultants.
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Replies (2)
Ackermans's replyOfficial
29 Mar 2023, 13:41Hi Sizwe,
We're really sorry for this terrible experience and thank you for bringing this to our attention.
We'll pass your info to one of our consultants in the accounts team to assist you in closing the account.
You can expect a call within the next 24 to 48 hours.
The Ackermans Team
We're really sorry for this terrible experience and thank you for bringing this to our attention.
We'll pass your info to one of our consultants in the accounts team to assist you in closing the account.
You can expect a call within the next 24 to 48 hours.
The Ackermans Team
Ackermans's reply29 Mar 2023, 13:41
Official
Hi Sizwe,
We're really sorry for this terrible experience and thank you for bringing this to our attention.
We'll pass your info to one of our consultants in the accounts team to assist you in closing the account.
You can expect a call within the next 24 to 48 hours.
The Ackermans Team
We're really sorry for this terrible experience and thank you for bringing this to our attention.
We'll pass your info to one of our consultants in the accounts team to assist you in closing the account.
You can expect a call within the next 24 to 48 hours.
The Ackermans Team
SH
Sizwe H's updateReviewer Update
29 Mar 2023, 18:48I was called yesterday by a lady named Shenees and she was of no help either and instead made things worse.....she calls herself a manager but comes with same reasoning as their agent. Why is it difficult for me to get my account closed cos it's paid up but when I open the account all these hustle ain't ther.
SH
Sizwe H's update29 Mar 2023, 18:48
Reviewer Update
I was called yesterday by a lady named Shenees and she was of no help either and instead made things worse.....she calls herself a manager but comes with same reasoning as their agent. Why is it difficult for me to get my account closed cos it's paid up but when I open the account all these hustle ain't ther.