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Sihle M

1 reviews | Active since Mar 2021

17 May 2021, 16:06

**** at Hilbrow Banch

I wanted to return the shoes as they did not feet the person i bought for. the shoes are new and i still have the slip . i went to Hilbrow branch and they told me about R30 fin that i have to pay since im returning to shoes after 30 days. That ids not written on the receipt .

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Replies (2)
Ackermans
Ackermans's reply18 May 2021, 09:30
Official
Good day Sihle,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply19 May 2021, 14:06
Official
Good day Sihle, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service