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Its 12:25 on a aunday ;im here @(Ackerman Mall of the south) to get a refund on the faulty phone.the manager (sizakelele moiloa) refused to come assist even after the cashier called her more than 3 times and went to her.she then told the cashier that they cant refund even if its only less than 7 days.I asked to see her she stood by the door & still refused to come. The cashier went to her again;she then told her to refund &never came to attend to me as a customer even when 1 cashier offered to stand @the door so she can attend to the query.The fact that she madeup her terms & conditions about the refund policy is ********* &then changes her mind again to say go ahead refund.How many people is she *********** or de*****ing ?!!!.She is a *******!!!please people beware and know your consumer rights as ******** are in stores now as managers