GM
Gcina M

1 reviews | Active since Dec 2019

07 Feb 2020, 10:59

Samekelo Bhengu is a disgrace to customer service

I am disgusted with the treatment I received from one of the staff members Samkelo Bhengu who works for the department Credeco Financial Services at Ackerman's Plaza in phoenix, he actually clicked his tounge at me because I advised him that the tablet he wants to take use use for another customer we still busy with as the other staff member was assisting us with an application. I'm horrified of the way he addressed me and I don't appreciated by the way I was made to feel small and I am unlikely to shop at Ackerman's anymore. The staff there is lovely but this person is rude and shouldn't be working with people if he cannot address them in a humanly manner.

0
Replies (3)
Ackermans
Ackermans's reply07 Feb 2020, 11:19
Official
Good day Gcina,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 

Kind regards, Ackermans Customer Service 
GM
Gcina M's update07 Feb 2020, 12:03
Reviewer Update
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Ackermans
Ackermans's reply27 Feb 2020, 15:54
Official
Good day Gcina,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service