Same probl3m after fixing a phone

Item: Ackermans
Rating: 1
Author: Wageedah G

I purchased a cellphone on the 09.06.2021 at Ackermans. The phone was giving problems so i took it in for repairs on the 18.10.2021. More than a month i waited for the repaira to be done. I only got the phone back on the 30.11.2021 with the exact same problem. How can this be sorted. My phone was only 4 months old. Im not happy to send the phone in for repairs again and to wait another 2 months for it to come back.

Helpful (0)

Replies (3)

Ackermans's replyOfficial

01 Dec 2021, 12:49

Good day Wageedah,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards, Ackermans Customer Service

Best regards,

Ackermans's reply01 Dec 2021, 12:49

Official

Best regards,

Ackermans's replyOfficial

13 Dec 2021, 14:32

Good day Wageedah,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards, Ackermans Customer Service

Best regards,

Ackermans's reply13 Dec 2021, 14:32

Official

Best regards,

Wageedah G's updateReviewer Update

14 Dec 2021, 19:46

Thank you. All is sorted. And had great service after complaint

Wageedah G's update14 Dec 2021, 19:46

Reviewer Update

Thank you. All is sorted. And had great service after complaint