LM
Lerato M
1 reviews | Active since Dec 2009
31 Dec 2021, 05:20
Salesperson Not Honest
So I went and bought a Samsung Galaxy A12 as a Christmas gift for someone. I categorically asked the salesperson whether the handset was a dual sim, and he confirmed. To my surprise, the recipient confirmed that the handset is a single sim.
I am utterly disgusted by such behavior because I was basically sold a lie. Now I have to go and buy a new dual sim device. What am I supposed to do with this device?
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
31 Dec 2021, 09:49 Good day Lerato,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply31 Dec 2021, 09:49
Official
Good day Lerato,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
10 Jan 2022, 12:51Good day Lerato,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply10 Jan 2022, 12:51
Official
Good day Lerato,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service