1 reviews | Active since Jun 2015
Rude,unfriendly staff and bad service
I went to Ackermans on th 30/08/2019 before 4pm and the store was closed, no notice or anything or anyone to inform us that the store will close early on monday. What annoyed me most is that when we tried to find out what's going from the staff who were still inside was the attitude of the staff by the name of Nhlanhla who didn't want to listen no say inform us but was to quick to shut the door in front of us without saying a word as she was opening the door for the clients who were inside Then the second time she shouted that "don't you see that we are closed ? " then we were left just like that yet their notice on the door says they close at 5pm Monday to Friday. I really don't understand why must we be treated like this especially when your shops are in blacks township why must the service differ because of colour of our skin?
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
I really don't get you guys I think you are making an excuse because you called me twice already and promised me that you will forward my complain to your regional manager of that store. Since that call I never received a call from you and then now you send a reply to hellopeter a if you care but you dont .If you can't get hold of me on my cell phone then why didn't you email me or leave a message on my phone. This really proves that you careless about your client and and you are full of lies and excuse all I wanted to know was why that store was closed without notifying us? How useless are you if you cant get an answer for this simple questions? You know what I think who ever called me is useless just replace him if you really care about your customers.
I really don't get you guys I think you are making an excuse because you called me twice already and promised me that you will forward my complain to your regional manager of that store. Since that call I never received a call from you and then now you send a reply to hellopeter a if you care but you dont .If you can't get hold of me on my cell phone then why didn't you email me or leave a message on my phone. This really proves that you careless about your client and and you are full of lies and excuse all I wanted to know was why that store was closed without notifying us? How useless are you if you cant get an answer for this simple questions? You know what I think who ever called me is useless just replace him if you really care about your customers.