Rude Unprofessional Call Centre Agent

I had debit order with Ackermans which I was unaware they stopped taking for montgs now, was nevrr notified Emailed or called about.. I wondered what was happening then got email which I rep**** to regarding paymebt that I would do it month end. Today being the e27th for the first time I get a call at my work number not even cellphone, from a Rude and unprofessional Call Centre Agents who goes on to shout at me as is she is my mother. I ask about the debit order she shouts and says I am running away I so wish that recording can be extracted and Manager tell me... If this is the way Ackermans talks to customers. She then drops fone on me as if I am her girlfriend... Shuuuuuuu what disappointing manner of handling people