Rude, ********* and unskilled

The rude, ********* and unskilled store assistance "Bongani Shezi who failed to be at the door to help a customer who asked me on arrival if she must enter with her plastic bag and advised her to sanitize her hand & enter towards cashiers to find out as she enters the store. As I am profound with my customer service skills,advised the lady I Don't work there but since there is no one at the Door to help her, she can just sanitize her hands as she is wearing a mask and request further assistance. The customer was more understanding with English language but the little boy who came named Bongani Shezi addressed the customer was very rude and sarcastic as the customer did not understand zulu language and he proceeded to speak Zulu language while customer is not understanding, therefore customer kept on asking what is he saying as I'm by the door at toddler section for girls to purchase. The customer still did not know what to do... Instead customer asks me then I explained to her that she must go put plastics by the cashiers as Bongani told her in Zulu and I further translated in English...

I tried to request for Martha the Manager to explain the incident at 14:00 then I was advised she went for lunch. Bongani Shezi does not havebcustomer service skills towards customers and has a nerve to bicker back and forth with customers with his facial mask not worn properly below his nose & mouth,Only by chin during this terrible pandemic time. He certainly needs good customer service skills training to understand that not every customer is the same and not every customer understands or process things the same. He is very rude n disappointing to human kind, because every customer is valuable to the ackersmans company and must be acknowledged.