SM
Siza M

1 reviews | Active since Jun 2017

08 Aug 2019, 09:34

Rude stuff and very undermining

I bought few items yesterday at Ackermans clanwilliam ,8135.so when I got home the stuff that I bought couldn't fit I then decided to return it ..to my suprise they told me that policy doesn't allow to return the items that were marked down so was forcerd to rake something else of the similar Value/amount..I am very upset because nobody told me about what so called policy before I even purchase these item.how am I supposed to Ackerman policies if they are not at my disposal

0
Replies (2)
Ackermans
Ackermans's reply08 Aug 2019, 09:41
Official
Good day Nonhle,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 
 Kind regards, Ackermans Customer Service 

Best regards,

Ackermans
Ackermans's reply13 Aug 2019, 14:24
Official
Good day Nonhle, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 Kind regards, Ackermans Customer Service 

Best regards,