Rude staff at Ackermans

Goodday I phoned Ackermans customer care today because I could not use my card due to the fact that I needed authorization from them, which the store in Brits refused to phone for. I spoke to a lady by name of Bala first and she was so rude. After the second phone call I spoke to Thandie, she was also very rude on the phone. I am very disgusted with the kind of treatment you get from the store up to the level of customer care. Is this the way Ackermans is training their staff.